Peace of mind and speed through personal contact
Isobionics, a BASF subsidiary, delivers high-quality aromas and flavours to customers worldwide. The logistics challenge is significant: shipments range from a few kilos to larger quantities, must be transported safely and quickly in liquid form, and often go to complex destinations like Brazil, China or Australia. “Sometimes customers place an order and really need it yesterday,” says Tim Hendrix, Supply Chain Manager at Isobionics. “In those moments, speed is literally everything.”
For their European shipments, Isobionics often relies on Wuunder Solutions. “Our logistics department is essentially a one-person operation. I'm juggling lots of balls, from order to follow-up, so a partner who thinks proactively and acts immediately is invaluable.” Wuunder fulfils that role for Tim. As soon as a request comes in, Marcha or André from Wuunder contacts him directly to align and coordinate, and get all the necessary paperwork sorted. "I often just need to say what needs to go where, and they take care of the rest. Including finding the best price.”
Outside Europe, the logistical challenges are often even more substantial. Destinations like Brazil, for example, are particularly known for complicated customs procedures and unpredictability. And this is exactly where Wuunder makes the difference: “When we have a more sensitive shipment, Wuunder immediately contacts the stakeholders that can make the difference. This speed and personal approach means I don’t have to worry about it, I know that all is under control."
Tim speaks to the Wuunder Solutions team almost daily: “We have such an informal working relationship that I know immediately when to expect a response. Usually I get an answer and follow-up within an hour.”
The personal, informal contact is a deciding factor for Isobionics. “It sometimes almost feels like we're colleagues; we know exactly where we stand with each other. Thanks to Wuunder, I can tackle other things with peace of mind, because I know our logistics are in good hands. With so many urgent and custom shipments, that peace of mind and focus is priceless.”
Not every customer interaction delivers a spectacular solution, of course. And that's actually also one of Wuunder's strengths: “Everything is under control. The standard processes run flawlessly. That's amazing when you're busy and have little time."
Isobionics wholeheartedly recommends Wuunder Solutions to industry peers: “For companies that depend on fast, reliable and creative logistics, especially when working with a small team, I can really recommend Wuunder. They don't relax until everything is sorted out, and they give me the confidence that I don't need to worry about anything."