Customer satisfaction beyond delivery
Let Wuunder handle all carrier communication, including loss and damage claims. We have direct contact with your carriers and handle the entire claims process without your involvement. You no longer need to contact carriers yourself, freeing up your support team for more important tasks.
With Wuunder Track, your customers get a fully branded tracking experience in your look and feel, with all relevant updates in one place. Because they find answers faster and get proactive updates, support enquiries drop by an average of 70%. Meanwhile, your personal account manager handles claims and monitors the quality of your shipments. Complete control over the delivery experience, with no extra work for your team.
A complete post-purchase experience that keeps customers happy
Give your customers and team instant visibility into every shipment's status, including returns. Wuunder enhances carrier tracking information and sends emails based on specific events like delays or damage. Your customers only get the information they actually need.
The branded experience in your identity ensures a consistent customer journey, with real-time updates for all shipments and returns. Your customers and team always know exactly where each parcel is. That's what genuinely customer-friendly looks like.
Proactive, personalised communication with Wuunder Mailer
Want to take your after-sales even further? With Wuunder Mailer, you automatically keep customers informed about their orders - completely in your identity with full control over tone, timing and sender. No more generic, confusing carrier emails. Just relevant, clear and customer-focused updates that strengthen trust and build lasting relationships, with no extra work for your team.
Inform them before they even ask
Your customers receive automatic notifications for status changes like delays, collections or issues - before they consider contacting you. This typically cuts support calls by 70%, as customers stay proactively informed.
The notifications are personalised, multi-channel messages in your tone of voice, keeping communication consistent. When problems occur, we automatically take immediate action with the carrier, customer and your team. Issues get resolved before they affect your customers' experience.
Send tracking updates automatically in your identity. Every email strengthens your brand and keeps customers proactively informed - from shipping confirmation to delivery notification.
Stay in control at all times
Make sure your customers don't receive transport updates from both you and your carrier. Block specific carrier emails, like meaningless messages saying data has been received, when there's no actual shipment yet. Particularly useful if you're still manufacturing the order, or shipping via foreign carriers.
We also use this to enhance tracking information with details carriers don't make available through their own systems. This means you can update customers faster with more detailed information. When issues arise, we interact faster with the carrier, customer and your team. Good for your customers, even better for you.
Peace of mind , even when problems arise
Leave loss and damage handling to us. We contact carriers directly and manage the complete claims process without you needing to get involved. Fewer inbound support calls, higher customer satisfaction after purchase.
Automated processes mean fewer errors and significantly less workload for you. You receive transparent reporting on all claims, so you always have a full overview of the status and handling.
- Personal approach
- 24/7 technical support
- Expert advice for continuous optimisation
Ready to transform your post-purchase experience?
With Wuunder Track, you can ease the pressure on your support team and build stronger customer relationships.
Discover how your brand can benefit from proactive tracking, personal guidance and complete claims handling - with no extra work.