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Wuunder's Most Frequently Asked Questions

FAQ

Below you'll find an overview of the most frequently asked questions we receive daily. Are you looking for a manual? Do you have a more complex question? Or is the question you have not in this overview? Let us know.

Looking for the Paazl (by Wuunder) FAQ, find it here.

Manuals Contact
Information

Shipping platform for e-commerce

What does a shipping platform?

Compare Shipping Platform

What's the difference between shipping platforms?

Shipping Cost Comparison

How are shipping costs calculated? Fuel, toll, peak surcharges and more.

Omnichannel Shipping

What is omnichannel shipping with click & collect and ship from store?

International shipping

Discover how to ship internationally without hassle: from customs to carrier selection.

International shipping delivery times

How fast will your parcel arrive? Compare delivery times from express to economy per destination.

International shipping Customs and Import Duties

Avoid delays and fines. Everything about customs documents, HS codes and the new EU rules of 2026.

International shipping Costs and rates

What does it cost to ship abroad? Compare rates, discover hidden surcharges and save.

International shipping DDP vs DAP

Who pays the import duties? The difference between DDP and DAP determines whether your customer accepts or refuses the parcel.

International shipping EU-regulations

PPWR, GPSR, VAT and more: which rules apply to your cross-border webshop?

International shipping Documents and Commercial Invoice

Which documents do you need to include? From commercial invoice to EORI number.

International shipping Packaging Guidelines

Prevent damage and surcharges. How to package your international shipments properly.

Which carriers allow me to ship directly to a parcelshop?

Incl. DHL, DPD, PostNL, UPS and Mondial Relay.

Pickup point delivery: smart shipping for webshops

Show all pickup points, parcel lockers and your own stores in your checkout.

Sustainable Shipping

GreenChoice, PuzzlPack and B Corp: reduce CO₂ and costs.

Create Shipping label

Everything about labels, Scan & Print and batch printing, from manual to fully automated.

Carrier invoice audit

Checklist with the 9 most common invoice errors and how to prevent them.

Pallet shipping software for webshops & WMS

Wuunder supports pallet shipping via TransMission, Schenker - DSV, Ben Becker, Mainfreight and DHL EuroPlus Pallets.

Shipping Software 3PL

Cut warehouse peaks by 30%, pre-produce labels and give clients visibility through their own accounts.

Shipping to France

How to ship parcels and pallets to France?

Shipping to Germany

How can I ship parcels and pallets to Germany

Shipping to the UK

How can I ship (letterbox) parcels and pallets to the UK?

Shipping to Spain

How can I ship my orders to Spain?

Shipping to the Nordics

How to ship within and to the Nordics?

Shipping to Italy with multi-carrier software

Book with DPD, GLS, UPS or DHL Express and show Punto Poste points and InPost lockers in your checkout.

Wuunder One Click Printing

 Print your shipping label from MyWuunder in one click, no extra steps needed.

CN22 CN23 customs declarations

Learn more about when you need CN22 or CN23, including fill-in examples and common mistakes, on our CN22/CN23 customs declarations page.

Fashion & Luxury Shipping Software

Learn more about fashion and luxury shipping.

Furniture & Bulky Goods Shipping Software

Learn more about Furniture & Bulky goods shipping.

Beauty & Cosmetics Shipping Software

Learn more about Beauty & Cosmetics shipping

An overview of European public holidays

Plan your shipments around public holidays across Europe.

Holiday Shipping Information 2026

View carrier pickup and delivery schedules during holidays.

Scan Shipping Costs

Take the quiz: what is your shipping setup really costing you?

Which countries can I send shipments to?

What are the maximum dimensions and weights I can send?

What are the specific requirements for damage-free delivery?

What goods can I ship?

What should I do with damaged and lost shipments?

Where can I use Wuunder?

How can you easily search in sent shipments?

Who can send and receive shipments?

What does Wuunder do for me?

When can I reach Wuunder?

How can I change my personal information?

How do I know the email message is really from Wuunder?

How is my shipment insured?

What is the difference between a business and residential address?

How can I send something to a person not in my address book?

Do you deliver to remote areas?

Do you deliver to PO boxes or freepost addresses?

What should I do with the shipping label?

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