Privacy Policy Wuunder & Paazl

1. Customer information we collect includes names, details of your shipment, photos of shipments, locations and otherwise, addresses, email addresses, phone numbers, text messages and whats-app.
2. Business partner data we collect includes names, addresses, phone numbers, email addresses, text messages and whats-app and locations.
3. Data of visitors to websites and social media channels, which we collect are names, email addresses and phone numbers. Data from applicants for employee or for hire as specialists or consultants, which we collect are names, email addresses, phone numbers and the information provided in a curriculum vitae. Some of the data collected by Wuunder consists of data relating to an identifiable individual (“Personal Data”).

Wuunder collects, stores, uses or processes otherwise material data about each shipment we handle so that we can deliver those shipments efficiently and in accordance with customer expectations. Wuunder uses data about its customers, their shipments and their shipping and/or receiving profile to provide or improve the services we offer to our customers, to inform our customers of additional services that may be of interest, to pursue our legitimate business interests (including conducting trend analysis and market studies), to set prices, to establish credit, to bill, and to comply with government regulations applicable to us or our subsidiaries.

The personal data we collect are processed only in compliance with the foregoing purposes and enables Wuunder to provide its services and we do not retain this data longer than is legally permitted and/or necessary for this purpose. If no legal deadline applies, personal data will be destroyed as soon as this does not serve any legitimate purpose.

For the following purposes, personal data is used on the Wuunder platform (browser, plug-in, extension and MyWuunder), Wuunder websites, Wuunder social media channels (Facebook, Linkedin, Twitter, Instagram, Mailchimp) and in (online) campaigns via Google, among others.

1. To carry out the service offered and thus the agreement: to send and receive documents, parcels and pallets efficiently, conveniently and personally.
2. Being able to track every shipment by sender, receiver and Wuunder’s customer service department in order to recognize any issues early and take timely action, completely relieving sender and receiver (not having to worry about it).
3. Allowing sender and receiver to easily communicate about the shipment through the platform, with each other, with Wuunder’s customer service department and with the transportation parties.
4. For updates on the (current) developments of Wuunder, the logistics market and its partners, enabling shippers and recipients to make better use of our services.
5. For, among other things, but not exclusively, Wuunder’s legitimate interest in the context of analysis purposes to further improve our service to sender and recipient and tailor products even better to the needs of our customers.
6. For, among other things, but not exclusively, Wuunder’s legitimate interest in the context of recruiting new customers and (re)activating existing customers.
7. For including, but not limited to, Wuunder’s legitimate interest in recruiting, collaborating and communicating with business partners (carriers, couriers and drop-off points).
8. For, among other things, but not exclusively, recruitment of employees and hiring of consultants and specialists.

The above data processing operations may also be justified if the data subject has given consent to this data processing. This consent may be withdrawn at any time. However, this will not affect the lawfulness of personal data processed prior to the revocation. Wuunder shall at all times ensure that any data processing complies with a legitimate purpose. Furthermore, Wuunder always includes the requirements of proportionality and subsidiarity in its processing of Personal Data.

While we collect and use data about our customers, we may use subcontractors to process that data for the purposes mentioned in the previous paragraph. For example, we cooperate with partners in the areas of IT services and logistics (including transport companies such as PostNL and DHL). However, Wuunder only transfers your data if this is permitted under European data protection legislation. In addition, we may ask our subsidiaries to process the data, for those purposes, on our behalf. These suppliers and/or subsidiaries must keep this data confidential and may not use the data for any other purpose. In addition, as we expand our business, we may buy or sell subsidiaries or business units. As part of these transactions, data of the subsidiaries’ or business units’ customers may be part of the transferred business assets. We continuously monitor compliance with the provisions of applicable local laws and regulations by third-party processors, such as suppliers and subcontractors, of Personal Data in our possession.

For the delivery of shipments, Wuunder cooperates with external transport companies. These carriers receive only the necessary data to process the shipment and deliver the package to you. For more information on the carrier’s use of your data, please refer to the privacy statement on the website of the respective carrier. The logistics partner is involved in the delivery to you as an independently responsible party. However, in order to provide customers with optimal service, Wuunder tracks each order on behalf of the shipper and we forward the carrier’s most important emails about the delivery of your package to you.

When processing personal data, Wuunder adheres to the rules prescribed by privacy legislation. This means that we only collect and process personal data if there is a basis and purpose for doing so. Only the personal data that are necessary are collected and the personal data are then processed only for that specific purpose. In doing so, we keep the nature of the personal data in mind and adjust an appropriate technical and organizational level of security accordingly. You can therefore rest assured that we handle personal data carefully, securely and confidentially.

In order to perform our services, we store data within the European Economic Area (“EEA”). However, some of the data we collect may be transferred to or stored at a destination outside the EEA, for example because one of our third party service providers is located there. When this occurs, we ensure that this is done in a secure and lawful manner.

From the law, every user of our services has the following rights:

• right to information about processing operations;
• right to access his data;
• right to correct the data if it is incorrect;
• right to erasure of data and ‘right to be forgotten’
• right to restriction of data processing
• right to object to data processing
• right to transfer his data (data portability)
• right not to be subject to automated decision-making.

To best safeguard your rights, it is possible to contact Wuunder at info@wearewuunder.com to find out what data Wuunder has collected about you. We will respond to your request within 4 weeks (but usually sooner). If we cannot give you access to your Personal Data, we will always provide the reasons for this refusal. Wuunder may also refuse a request if the request is excessive or unlawful. In order to have correct, up-to-date and complete data, we ask you to notify us of any incorrect data. We will then adjust the incorrect or outdated data.

You can cancel your account by sending an e-mail to Info@WeAreWuunder.com.

Once your account is deleted, Wuunder will delete all your data.

Wuunder’s service provision necessitates that our employees have access to your personal data. To ensure the protection of your personal data here as well, all our employees have signed a confidentiality declaration. With this we impose on our employees that they will keep your personal data absolutely confidential and that they will handle the data you entrust to us with care. It is also important to know that only authorized personnel may process your data.

The following sections describe how we protect Personal Data on the Wuunder platform(s).

Unless expressly stated otherwise, we may use the data you provide to improve the content of our platform, to customize the platform to your preferences, to provide data (at your request), for our marketing and research activities, and for the purposes stated in this privacy statement. We may disclose your Personal Data if we are required to do so by applicable laws, court orders or government regulations.

Collecting data on the Wuunder platform

Users can visit most parts of this platform without revealing their identity or disclosing information about themselves. However, in order to use some of our interactive services, they will have to identify themselves. On this platform, Wuunder may ask users to provide Personal Data. This data may potentially be shared with our subsidiaries.

Active data collection and purpose

While using or visiting our platform, Wuunder actively collects data about visitors by asking specific questions and allowing you to communicate directly with us via email/chat. Some of the data you enter on the website may be Personal Data. For certain areas of this website, you may be asked to enter Personal Data in order to enjoy certain features (such as email alerts or newsletters). Whenever data is requested, it will be indicated what data is required and for
what purpose.

When you navigate a platform, certain data may be collected passively (i.e. without you actively transmitting this data) through various technological tools such as Internet Protocol (IP) addresses, cookies (see next section), meta tags and navigation data.

The Wuunder platform uses HTTPS, a protocol on top of the Internet Protocol, ensuring that your data is always in a secure environment. Finally, the platform uses Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet Service Provider to allow you access to the Internet. We use your IP address to investigate problems with our server, to collect statistical data, to determine the fastest connection between your computer and our platform, and to administer and improve the platform.

Cookies are small text files sent from a platform to the user’s browser and stored on your device (phone, computer, laptop or tablet). Cookies make platform use easier, as they store and manage status, usage, preferences and other useful data about the user. The first time you visit our website or platform, we ask your permission to use cookies. However, users can change this setting if they want to reject cookies or be warned when cookies are sent. When you use or visit this platform, Wuunder may store data on your computer. This under the form of a cookie. We use cookies to store data that can help us improve the content of our website and/or adapt it to your preferences. Wuunder also uses cookies to collect statistical data on the use of www.wuunder.com. The cookie can only be obtained from www.wuunder.com.

What cookies?

We will ask your permission to use cookies the first time anyway. Nevertheless, if you prefer not to accept cookies or want to be warned when a cookie is used, you can adjust the settings of your web browser with your preferences. If you are unsure how to adjust your browser settings, please refer to the documentation provided by your browser provider. Be aware, however, that if you or your website operator has disabled cookies, the website will not function optimally.

Permanent cookies
On a new visit to our website, Wuunder recognizes you using permanent cookies. Our website can therefore be set specifically to your preferences. If you have consented to the placement of cookies, we can remember this by means of a cookie. This saves you having to repeat your preferences over and over again, which saves you time and makes our website more pleasant to use. Permanent cookies can be deleted through your browser settings.

Session cookies
Session cookies allow us to see which parts of the website you have viewed during your visit. This enables us to adapt our service as much as possible to the surfing behavior of our visitors. Session cookies are automatically deleted as soon as you close your web browser.

Tracking cookies
With your permission, we place tracking cookies on your equipment. These cookies can be retrieved later when you visit a website from our network. This allows us to know that you have visited other website(s) from our network in addition to our website. The tracking cookies may also be used by advertisers in the same network.

Tracking cookies are used to build a profile. This profile is not linked to, for example, your name, address, and e-mail address. It serves only to tailor advertisements to your profile so that they are as relevant to you as possible.

Tracking cookies can be deleted through your browser settings. Some tracking cookies are set by third parties who, among other things, display advertisements to you through our website. You can delete these cookies centrally so that they are not placed back at a third-party website.

Wij vragen de eerste keer sowieso uw toestemming voor het gebruik van cookies. Als u desondanks liever geen cookies accepteert of wilt gewaarschuwd worden als een cookie wordt gebruikt, kunt u de instellingen van uw webbrowser aanpassen met uw voorkeuren. Indien u niet goed weet hoe u de instellingen van uw browser kunt aanpassen, raadpleeg de documentatie die de leverancier van uw browser ter beschikking stelt. Wees u er echter van bewust dat indien u of uw websitebeheerder de cookies heeft uitgeschakeld, de website niet optimaal zal functioneren.

We also use third-party services (such as Google Analytics) to collect statistical data about the users of our platform. These use cookies to provide us with non-personally identifiable data about your visit to this platform (such as the number of visits, the location from which you visited the website, and the number of pages you visited on this website). We use this data to improve the layout and content of our platform. Data collected by these third parties outside www.wearewuunder.com – if applicable – is not subject to this privacy statement, but to the privacy statements of the relevant third party. More information about how Google processes your data is available at http://www.google.com/intl/nl/policies/privacy/. To opt out of Google Analytics in your browser, visit http://tools.google.com/dlpage/gaoptout.

Enabling, disabling and deleting cookies

Cookies can send your personal information to all kinds of companies. If you don’t want that (anymore), you should delete cookies from your computer, tablet or smartphone. Deleting cookies is not very difficult, but keep in mind that after cleansing you will have to log in to websites again and your passwords may not be remembered. You may also have to reset pages.

At Paazl we value the privacy of our clients and contacts and are very much aware of any possible concerns about the privacy of your information. We want to be transparent in how we collect data and when we use it. That is why we have updated our Privacy Policy.

Paazl B.V. (“Paazl” or “we”) operates the website www.paazl.com. This Privacy Statement informs the website visitor (“you”) of the policies we have in place regarding the collection, use, and disclosure of the personal data that we retrieve from you on our website. By using Paazl services and/or our website, you agree to the collection, use, and disclosure of your personal data in accordance with this Privacy Statement.

Personal data processed by Paazl

If you use Paazl’s services as a customer, the following personal data are processed:

• Your first and last name;
• Your telephone number;
• Your email address;
• Your IP address;
• Your internet browser and device type;
• Other personal data that you actively provide.

If you use Paazl’s website, the following personal data are processed:

• Your internet browser and device type;
• Your activities and interactions on the website;
• Your IP address;
• Other personal data that you actively provide.

Why is your personal data processed?

Paazl only processes personal data insofar as this is necessary for its services. Your personal data will therefore only be processed for the following purposes.

If you use Paazl’s services, your personal data are processed:

• To draft and perform the agreement;
• To process shipments;
• To keep the administration in the correct order;
• To provide access to your personal environment;
• To develop and optimize Paazl products and services;
• To send relevant updates regarding Paazl products and services;
• To record evidence.

If you use Paazl’s website, your personal data are processed:

• To analyze your behaviour on Paazl’s website in order to improve the content and functionalities of the website;
• To provide you relevant information based on the interest shown on the website.

If Paazl wants to process your personal data for other purposes than described above, for example for commercial purposes, Paazl will only do this after your explicit permission has been requested and granted. You can withdraw this permission at any time without providing a reason.

How long does Paazl keep your personal data?

Paazl will not keep your personal data longer than the mandatory statutory period or, if such mandatory statutory period does not apply, no longer than strictly necessary for the realization of the objectives for which your personal data were obtained. The personal data that Paazl receives relating to the contractual agreement, whitepaper download, contact or demo request will not be kept longer than five years after your last written interaction with us, or invoice.

Does Paazl share your personal data with third parties?

Paazl will not share your personal data with others, unless:

• this is necessary for the performance of our agreement;
• this is to meet legal obligations;
• you have granted permission.

How does Paazl analyze your website visits?

Paazl uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your device such as a computer, tablet or smartphone when you first visit Paazl’s website. On the one hand, Paazl uses cookies with a purely technical purpose. These cookies ensure that the website works properly and, for example, remembers your preferred settings, so that Paazl is able to optimize the website. On the other hand, Paazl uses cookies that keep track of your browsing behaviour so that Paazl can offer you tailor-made content and advertisements. Paazl informed you about these cookies on your first visit to the website. You can view our Cookie Policy here.

Opt out of cookies
You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can delete all information previously saved via the settings of your browser.

Opt out of emails

Our customers and subscribers receive relevant emails from Paazl such as release notes, blog updates or marketing information. Customers and subscribers are able to view and edit the types of email they want to receive from Paazl.

Your rights

You have the right to view, correct, limit or delete the personal data that Paazl processes unless Paazl cannot grant these rights based on a legal obligation. You can send your request for access, correction, limitation or (partial) deletion to support@www.paazl.com. If you have a complaint regarding the processing of your personal data, you can contact us. Paazl will then respond to your request as soon as possible – but in any case, within twenty business days.

Contact information:
Paazl B.V.
John M. Keynesplein 12-46
1066 EP Amsterdam
support@www.paazl.com
+31 (0)20 77 36 303

Security of your personal data

The protection of your personal data is very important to Paazl. Paazl, therefore, takes all appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

Paazl’s responsibilities

• Paazl only processes your personal data in compliance with the privacy law. This means that this data will only be processed for its intended purpose;
• Paazl ensures that your personal data can only be viewed by Paazl employees;
• Paazl ensures that its employees have appropriate personal passwords to log in to the Paazl system;
• Paazl employees have agreed to confidentiality regarding all Paazl recorded personal data;
• Paazl has taken technical and organizational measures to secure its systems.