Customer Support
Personal, direct and proactive support is central to everything at Wuunder. Whether you run a webshop, develop integrations or manage logistics: our team is proactive and solves problems before you need to act.
We are open on weekdays from 8:30 AM to 5:00 PM. If you have our 24/7 service, we are available in urgent situations via the emergency number (see your contract details).
Plan a meeting with IT Support
Logistics support Wuunder
We help you to define an ideal mix of carriers and services for your customers.
Follow your shipment For consumers
Manuals All our users need to no know
FAQ For quick questions
Is it urgent? Call +31 (0) 20 261 57 48.
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Wuunder technical support
For IT teams, integrators and developers, Wuunder offers comprehensive, always up-to-date technical documentation. Speak directly with our API specialists for advice, troubleshooting or questions. You also get full support from our Customer Implementation team - help with implementations, deep dives during integrations, and access to extensive self-service guides and FAQs.
API documentation Connect systems and manage shipments
Manuals All our users need to no know
FAQ For quick questions
Is it urgent? Call +31 (0) 20 261 57 48.
Technical support
Paazl by Wuunder offers comprehensive, up-to-date technical documentation for IT teams, integrators and developers.
Since Wuunder acquired Paazl in 2023, the platform remains available as customers know it, with the same checkout features and management environment.
Speak directly with our technical specialists for advice, integration questions or troubleshooting. During onboarding, we support you with implementation and configuration of delivery options at checkout.
Through our self-service environment you'll find all guides, SDKs and FAQs clearly organised.
Direct to:
Paazl API documentation Connect systems and manage shipments
Paazl support portal For all your support and service questions
Paazl status page Check if services are running as usual
Is it urgent? Call +31 (0)20 773 63 03.
