Returns cost you more than necessary right now.
With Wuunder Returns you get label-free returns, automated processing and real-time insight into return reasons. Happier customers, less pressure on your team, and a lower return rate over time.
A returns portal in your branding
Give your customers the freedom to register their own returns. The branded self-service returns portal is a fully customisable digital portal where customers easily register returns, including return reasons and product photos. Automated exchanges & store credit protect your revenue: automatically offer customers an exchange or credit instead of a refund.
Flexible return methods for every customer
Not every customer has a printer, and not every customer can get to a parcel shop. That's why Wuunder offers multiple return methods. Per return flow, you decide which methods to activate.
Drop-off at a parcel shop
- Return label by email: Your customer receives the label, prints it and drops the parcel off at a carrier service point.
- Return label by post: No printer at home? Send the label by post or let the carrier print it on delivery.
- Label-free via QR code: With for instance DHL eCommerce your customer can choose 'No printer at home'. The parcel is dropped off at a DHL ServicePoint by simply scanning the QR code on their phone.
Home pickup
- Return label by email: Your customer prints the label and hands the parcel to the driver at the agreed pickup time.
- Carrier prints on the spot: The carrier prints the label themselves and collects the parcel directly from your customer.
Return labels are generated automatically. Send them instantly by email, or include them proactively with the delivery so a potential return is even easier. Per customer profile you set which method works best.
Streamlined returns processing
Get insight into the causes of returns with detailed analytics. This data helps you make structural improvements to your products or processes, lowering your return rate over time.
For complaints, damage or claims you get the track & trace status codes you need in the carrier process. This saves costs and prevents customer complaints. Every prevented return halves the CO₂ impact. More about sustainable shipping.
Insight into your returns
Get insight into the causes of returns with detailed analytics. This data helps you make structural improvements to your products or processes, lowering your return rate over time.
For complaints, damage or claims you get the track & trace status codes you need in the carrier process. This saves costs and prevents customer complaints. Every prevented return halves the CO₂ impact. More about sustainable shipping.
- Personal approach
- 24/7 technical support for critical issues
- Expert advice for continuous optimisation
Ready to handle returns smarter?
Discover what Wuunder can mean for your returns process and get free advice from our experts.
Frequently asked questions about return shipments
Q: What return methods can I offer my customers through Wuunder?
A: You can choose from multiple options: customers dropping off at a parcelshop (with a printed label, mailed label, or QR code), or home collection by the carrier. You decide which methods to offer per return flow.
Q: Can I automatically include return labels with the outbound shipment?
A: Yes, you can include a return label in the packaging. Additionally, you can make labels available afterwards via email or through a return portal. This reduces the likelihood of a return.
Q: How do I keep track of all incoming returns?
A: With Wuunder you have real-time visibility into the status of every return shipment. You can see when a return has been registered, is in transit, and arrives at your warehouse. This allows you to process your inventory and refunds faster. Through the track & trace information you can integrate this data into your WMS, ERP, or eCommerce system.
Q: Can I charge return costs to my customers?
A: Yes, that's entirely up to you and your return policy. You can offer free returns, charge a fixed fee, or make costs dependent on the return reason or destination country.
Q: Which carriers do Wuunder's return solutions work with?
A: Wuunder works with all major carriers in the Netherlands and Europe, including DHL, PostNL, DPD, UPS and more. Different return methods are available per carrier (parcelshop, collection service, QR code).
Q: Can I set up my own return portal in my brand style?
A: Yes. With Wuunder Returns you offer customers a branded return portal where they can register their return, provide the reason, and choose a return method. Fully in your own brand style.