Wuunder Returns

Give customers an enjoyable returns experience: fast, personal and hassle-free. Let them choose how, where and when to arrange their return.

A positive, smooth returns process drives repeat purchases and positions your brand as customer-focused and reliable.

With simple, intuitive processes and automatic return labels, customers can arrange a return in seconds without contacting support. Meanwhile, you get full visibility of every return's status and support when things go wrong. A customer-friendly and reliable returns experience builds trust and encourages loyalty.

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Customers choose how to return

Give your customers the freedom to choose how they return items. This flexibility drives higher customer satisfaction because returning becomes genuinely easy - every scenario is covered.

With home collection including shipping label, customers don't need to do anything - the carrier collects the parcel at home. Those who prefer to drop it off themselves can choose a parcel shop that suits them.

No printer, no problem

Return labels are generated automatically and sent how it suits your customer. Send the label directly by email for quick processing, or by post if they don't have a printer. You can also include the return label with the original delivery, making any return even faster.

For customers without printers, we offer alternatives like QR codes or postal shipment. Set which method works best for each customer profile, creating optimal flows for different situations. The result? A smooth, hassle-free returns process.

Streamlined returns management

Automatic returns processing speeds up your entire workflow, from receipt to credit. With complete WMS integration and connected accounting, admin runs smoothly with no manual work. Customers get refunds faster and you save valuable time on returns processing.

In MyWuunder, returns are registered with one click and all return shipments stay visible. You always have an overview and can respond quickly to any issues. The connection with your systems ensures stock, finances and order status update automatically. Massive time savings!

Insight and support when problems arise

Get detailed analytics on what's causing returns. This data helps you make structural improvements to your products or processes, reducing your return rate long-term. You see exactly where the bottlenecks are and can take targeted action.

With complaints, damage or claims, we give you complete support. We manage the entire process and maintain direct contact with carriers when problems arise. You don't need to coordinate with multiple parties - every issue gets resolved professionally and quickly. No hassle - we handle it all.