Let customers choose their own delivery date
Nominated Day is a handy feature at checkout that allows customers to choose their own delivery date. Simple but effective: your customers can immediately see which days they can choose from and select the delivery time that suits them best. No more hassle with absence messages or phone calls from stressed customers who have lost their parcel.
Every missed delivery costs money, that's nothing new. If customers are not at home, they have to collect their parcel from a collection point. Often they don't collect it and the order is returned.
With Nominated Day, you can ensure that customers are at home when their parcel is delivered. This means:
- fewer missed deliveries
- fewer returns
- lower customer service costs
- fewer WISMO (Where Is My Order?) calls
- more satisfied customers
Delivery services such as PostNL and DHL drive fewer kilometres when they can deliver multiple orders in the same area. Nominated Day helps with this by combining deliveries in the same region. This results in:
- lower CO₂ emissions
- less traffic congestion
- a better image for your brand
- customers who can consciously choose sustainable delivery
Derrick Neleman, CEO of wine company Neleman, says: ‘Sustainability doesn't stop at our production – delivery is just as important. Thanks to GreenChoice, we can combine deliveries via smarter routes, reducing unnecessary emissions while still efficiently supplying our customers with wine.’
At a time when consumers are becoming increasingly conscious shoppers, Nominated Day sends a strong message: you show that you are not only concerned with fast delivery, but also with responsible business practices. This strengthens your image and attracts a loyal target group.
Consumers want control: over what they buy, but also over how and when they receive it. Nominated Day responds perfectly to this. Your customers:
- plan ahead and know when their order will arrive
- are more often at home during delivery
- experience less stress due to missed deliveries
- are more satisfied with the ordering process
Giving customers control makes their entire experience much more enjoyable. Research shows that customers who can choose their own delivery time give much higher satisfaction scores. And satisfied customers? They come back.
It's Monday again and you have to do everything you can to process the peak in orders from the weekend. Sound familiar? There's a better way: Nominated Day spreads your workload more evenly, because customers can choose from different delivery options. And as a warehouse manager, you know that predictability is worth its weight in gold. Thanks to Nominated Day, you know in advance how many orders you need to process each day. This allows you to plan more efficiently, save on personnel costs and avoid stress during peak hours.
In Wuunder Checkout, consumers can see the available delivery dates. They simply choose the day that suits them best. As a retailer, you can decide which days to offer, depending on your warehouse capacity and delivery partners.
Implementation is simple and requires minimal adjustments to your current checkout. Wuunder takes care of the technical integration and coordination with your carriers, so you don't have to worry about it. The feature can be implemented in your online shop within a few weeks.
Nominated Day offers the best of both worlds: a better customer experience and operational efficiency. Or, as Neleman neatly sums it up: ‘A great initiative that proves faster delivery isn't always better. By choosing Nominated Day, we reduce our CO₂ emissions without compromising on service.’
Nominated Day offers you a tangible benefit that directly impacts your results, customer satisfaction and the planet. A strategic choice for forward-thinking entrepreneurs.
Wuunder specialises in checkout solutions for e-commerce retailers. Nominated Day is part of our comprehensive range of delivery options.
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