Customer satisfaction beyond delivery
More repeat purchases, fewer support tickets. With Wuunder Track, your customers get a fully branded tracking experience in your look and feel, with all relevant updates in one place (a tracking page on your own domain or per e-mail). Because they find answers faster and get proactive updates, support enquiries drop by an average of 70%.
Meanwhile, the enhanced carrier tracking with delay information, makes monitoring the quality of your shipments easy. Complete control over the delivery experience, with no extra work for your team.
A complete post-purchase experience that keeps customers happy
Give your customers and team instant visibility into every shipment's status, including returns. Wuunder enhances carrier tracking information and sends emails based on specific events like delays or damage. Your customers only get the information they actually need.
The branded experience in your identity ensures a consistent customer journey, with real-time updates for all shipments and returns. Your customers and team always know exactly where each parcel is. That's what genuinely customer-friendly looks like.
Proactive, personalised communication with Wuunder Mailer
Want to take your after-sales even further? With Wuunder Mailer, you automatically keep customers informed about their orders - completely in your identity with full control over tone, timing and sender. No more generic, confusing carrier emails. Just relevant, clear and customer-focused updates that strengthen trust and build lasting relationships, with no extra work for your team.
We create perfect delivery and checkout experiences for ambitious brands
Inform them before they even ask
Your customers receive automatic notifications for status changes like delays, collections or issues - before they consider contacting you. This typically cuts support calls by 70%, as customers stay proactively informed.
The notifications are personalised, multi-channel messages in your tone of voice, keeping communication consistent. When problems occur, we automatically take immediate action with the carrier, customer and your team. Issues get resolved before they affect your customers' experience.
Stay in control at all times
Make sure your customers don't receive transport updates from both you and your carrier. Block specific carrier emails, like meaningless messages saying data has been received, when there's no actual shipment yet. Particularly useful if you're still manufacturing the order, or shipping via foreign carriers.
We also use this to enhance tracking information with details carriers don't make available through their own systems. This means you can update customers faster with more detailed information. When issues arise, we interact faster with the carrier, customer and your team. Good for your customers, even better for you.
- Personal approach
- 24/7 technical support
- Expert advice for continuous optimisation
Ready to transform your post-purchase experience?
With Wuunder Track, you can ease the pressure on your support team and build stronger customer relationships.
Discover how your brand can benefit from proactive tracking.