Sending parcels to Italy from your online store
Italian consumers spent €62.3 billion online in 2025, €40 billion of it on physical products (Osservatorio eCommerce B2c, Politecnico di Milano). With 35.2 million online shoppers and online still only 11% of product spending, there is plenty of headroom, especially in Beauty & Pharma (+10%) and Food & Grocery (+7%).
Nearly 80% of Italian shoppers have chosen home delivery at some point, and 11% have a parcel sent to an alternative address such as their workplace, against a European average of 6% (DPD). At the same time, the network of pickup points and lockers is growing fast. If you take Italy seriously, you offer both.
Which carriers do you connect for Italy?
Italian shoppers choose differently: nearly 80% have opted for home delivery at some point, and 11% have parcels sent to an alternative address such as their workplace, against a European average of 6% (DPD). No single carrier covers that. In Wuunder you connect them all to the same order flow.
DPD and BRT: one network to the Italian front door
In Italy, BRT is the DPD network: a DPD parcel from the Netherlands is delivered there by BRT. From the Netherlands that takes 3-5 working days to a home address and 6 working days to a pickup point, with a 1-hour time slot on delivery day. The recipient can still change the delivery, which helps in a market where many people ship to their office. Running a warehouse in Italy? Then you book BRT directly for domestic shipments too.
GLS: road network for heavier B2B shipments
GLS runs EuroBusinessParcel to Italy, up to 32 kg and with a second delivery attempt included. With FlexDelivery the recipient picks the day or delivery location.
UPS and DHL Express: express on your own contract
For rush orders and high basket values, book UPS Express Saver or DHL Express at your own rates. Pickup is booked as soon as the label exists. UPS Standard is the road option, with Access Points for collection and returns.
SDA (Poste Italiane) and InPost: pickup in your checkout
Via SDA you show Poste Italiane's 18,000+ Punto Poste points and lockers in your checkout. InPost adds 9,000+ points, including 4,000+ lockers open 24/7. Both are checkout options: your customer picks the pickup location.
Transit times to Italy by origin country
From the Netherlands
| Carrier | Service | Transit NL-IT | Parcel / Pallet |
|---|---|---|---|
| DPD | Home / 2shop (Pickup Point) | 3-5 working days | Parcel |
| GLS | EuroBusinessParcel | 2-5 working days | Parcel |
| DHL Express | Worldwide | Next working day | Parcel & Pallet |
| UPS | Express Saver | Next working day | Parcel |
Examples from other origin countries
Wuunder has 300+ carrier connections in 190+ countries, and express carriers such as DHL Express, UPS, FedEx and TNT collect worldwide. So you ship to Italy from virtually any country where your stock sits. A few examples of standard services:
| Origin | Carrier | Service | Transit to Italy | Parcel / Pallet |
|---|---|---|---|---|
| Belgium | DPD Belgium | DPD Classic | 3-5 working days | Parcel |
| Germany | GLS Germany | EuroBusinessParcel | 3 working days | Parcel |
| Germany | DPD Germany | DPD Classic | 3-5 working days | Parcel |
| Poland | DPD Poland | DPD CLASSIC / DPD Home | 3-4 working days | Parcel |
Indicative for mainland Italy. Sicily, Sardinia and the smaller islands take longer, and not every service reaches everywhere. Wuunder knows which services cover each postcode and only shows options in your checkout that actually deliver. Shipping from several countries? You see per warehouse which carrier delivers the Italian order fastest or cheapest.
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Pickup points and lockers in your checkout
Italy's pickup network doesn't live in post offices but in the tabaccheria around the corner. Poste Italiane built most of Punto Poste in affiliated tobacco shops, topped up with lockers at petrol stations, train stations and shopping centres.
- Punto Poste (via SDA): 18,000+ pickup points and lockers, from Milan to Palermo
- InPost: 9,000+ points, including 4,000+ lockers available 24/7
- DPD Pickup: delivery to a pickup point from the Netherlands
- UPS Access Points: collection and return drop-off
The Parcel Shop Locator puts all these networks on one map in your checkout. PuzzlPack calculates the box size per order, so customers only see lockers the parcel fits in. InPost lockers, for instance, take up to 41 x 38 x 64 cm and 25 kg.
- More about pickup point delivery
Shipping from and within Italy
Running a warehouse or 3PL in Italy? Then you book DHL Express, UPS, FedEx and TNT from that address in the same platform as your Dutch or German shipments. For standard parcels within Italy you book BRT (formerly Bartolini), Italy's largest parcel carrier. Geopost, the parent company of DPD, took a majority stake (85%) in 2020, making BRT the Italian DPD network with 180 branches across the country. For rush orders there is DHL Express Domestic. Wuunder schedules the pickup as soon as the label exists.
Your Italian customers pick a Punto Poste point from SDA or an InPost locker in your checkout. Shipping from Italy to the rest of Europe? Wuunder compares those express services for every shipment, and customs documents for non-EU destinations are generated automatically. Tracking via Wuunder Track and returns via your returns portal work the same for every origin country.
Customs, VAT and exceptions
Italy (mainland, Sicily, Sardinia)
No customs: Italy is part of the EU single market. Selling to Italian consumers means charging the Italian standard VAT rate of 22% and reporting it through OSS.
Livigno
Livigno is in Italy but outside both the EU customs territory and the VAT area. For tax purposes, a shipment to Livigno is an export: you need an invoice and export documents.
Campione d'Italia, San Marino and Vatican City
Since 2020, Campione d'Italia is inside the EU customs territory but still outside the VAT area. For Campione d'Italia, Livigno, San Marino and Vatican City, DPD requires an original invoice in triplicate with the recipient's phone number. Wuunder generates customs documents automatically from your order data, so these postcodes need no manual work in your warehouse except attaching the document pouch with the invoices. Also read the CN22/CN23 customs guide.
Mandatory: environmental labelling on your packaging
Since 1 January 2023, all packaging that reaches consumers in Italy must carry an environmental label (etichettatura ambientale): the material code and sorting instructions for separate waste collection, in Italian. Selling online only? Then you may provide this information digitally, through a QR code or your product page (CONAI).
Tip: agree with your packaging supplier which codes go on your boxes and void fill, so your Italian volume is compliant from day one.
Automated carrier selection for Italy
- No shipping rules to maintain: Wuunder compares every Italian shipment automatically on price, transit time, dimensions and weight, across 120,000+ preconfigured services. A light order to Milan and a 20 kg box to Palermo each get the right carrier. See compare shipping costs.
- One box size, two wins: UPS and DHL Express charge on volumetric weight, so a scarf in an oversized box costs you money for nothing. PuzzlPack sets the box size upfront, and that same size decides whether your customer can still pick an InPost locker.
- Your own contracts, one platform: already have rates with DPD, GLS, UPS or DHL Express? Contact our team to connect them.
How to automate shipping to Italy
- Connect your systems: WooCommerce, Magento, Shopify Plus, Shopware, Salesforce, or your WMS and ERP via the API. Platform not listed? Contact us.
- Set up your Italian delivery options: home delivery via DPD, GLS or UPS, plus Punto Poste and InPost points in your checkout.
- Labels and pickup without manual work: orders land in MyWuunder, the label is created instantly and the pickup is booked. For Livigno and the other exceptions, customs documents are added automatically.
- Track and return: your customer follows the shipment in Wuunder Track and registers a return in your own returns portal, dropping it off at a UPS Access Point or DPD pickup point.
Ready to add Italy to your shipping platform? Start with a free scan.
In 15 minutes, we walk through your current shipping process to Italy. Afterwards you know which mix of home delivery, Punto Poste and InPost lockers works best for your volume.
Q: Which shipping software should I use for shipments to Italy?
A: A multi-carrier platform such as Wuunder, where you book DPD, GLS, UPS and DHL Express and show Punto Poste and InPost in your checkout. That way every Italian option runs from one order flow.
Q: How do I compare shipping costs to Italy across carriers?
A: Wuunder lines up the rates of all your carriers for every shipment. See compare shipping costs.
Q: How long does shipping to Italy take?
A: From the Netherlands or Belgium 3-5 working days with DPD, from Germany around 3 working days with GLS. With UPS Express Saver or DHL Express it is usually the next working day, and the islands take longer.
Q: Can I ship to Italy from several countries?
A: Yes, with 300+ carrier connections in 190+ countries you ship from virtually any country where your stock sits, from local carriers such as DPD Germany to express via DHL Express. Wuunder compares per warehouse which service delivers the Italian order best.
Q: Can I ship within Italy with Wuunder?
A: Yes, from an Italian warehouse you book standard parcels via BRT (DPD) and express via DHL Express (including Domestic), UPS, FedEx and TNT. In your checkout you also show Punto Poste points and InPost lockers.
Q: Can I connect Wuunder to my WMS or ERP?
A: Yes, via the API orders come in automatically and labels and tracking data flow back to your system.
Q: Do I need customs documents for Italy?
A: No, except for Livigno, Campione d'Italia, San Marino and Vatican City. Wuunder generates those documents automatically, more in the CN22/CN23 customs guide.
Q: Can I show Italian pickup points and lockers in my checkout?
A: Yes, the Parcel Shop Locator shows Punto Poste points from SDA and InPost lockers on one map.
Q: Does packaging to Italy need an environmental label?
A: Yes, packaging for Italian consumers needs an etichettatura ambientale since 2023, and online sellers may provide it via a QR code. See EU regulations.
Q: How do I handle returns from Italy?
A: With Wuunder Returns your customer creates their own return label and drops the parcel off at a UPS Access Point or DPD pickup point.
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